Frank L. Tanniehill Jr.

437 154^th Place

Calumet City¸ Illinois 60409

708-663-6195

ftanniehill@yahoo.com

 

Objective:    To obtain a professional position within the telecommunication industry that will enable me to contribute the knowledge of my studies and the skills of my work experience.

 

SUMMARY OF QUALIFICATIONS

 

·         10 years experience in Telecommunications

·         Highly organized and skilled at prioritization

·         Proven skills at customer relations and problem solving

 

TELECOMMUNICATION EXPERIENCE

 

·         Dedicated Provisioning support in LNP, 911, E911 and Directory Services

·         Organized, resourceful and a solid team player across multi telecommunication functions

·         Excellent ability to build and maintain positive working relationships with customers and vendors

·         Successfully ported over 750,000 active tns via Number Portability Administration Center

·         Operated various interconnection systems to include LEX, GUI and NPAC

·         Familiar with USOCs and ILEC/CLEC records systems

·         Maintained business relationship with Neustar (NPAC)

·         Coordinated daily ports with CLEC’s, RBOC’s and ILEC’s

·         Circuit Ordering (Onnet & Offnet) / Processed LSR’s & ASR’s / Studied CSR’s

·         Troubleshoot problematic orders and took initiative to create more effective and efficient procedures

 

CUSTOMER SERVICE EXPERIENCE

·         Excellent communication and customer service skills

·         Resolved wide range of customer problems supplying professionalism

·         Escalated end user problems via various departments as required

 

 

EMPLOYMENT HISTORY

07/2012    to    Present              Driver                            FedEx Freight Inc.

09/2011    to   07/2012              Driver                            CDN Logistics / The Custom Companies

10/2010    to   09/2011              Road Driver              FedEx Freight Inc.

01/2009    to   07/2010              Truck Driver              City of Calumet City

10/2007    to   06/2008              Provisioner              Accessone Inc.

01/2007    to   10/2007              Provisioner              Globalcom, Inc.

03/2005    to   01/2007              LNP Specialist              Cimco Communications

10/1999    to   09/2003              LNP Supv.              Focal Communications

 

EDUCATION

A graduate of DuSable High School in 1984 majoring in Basic Machine Shop / Blue Print Reading

 

Received certificate of completion for “ Introduction to Networking” Class in 2008

 

Currently enrolled in Cisco Voice, Data, and Video Cabling/ Fiber Optics class at South Suburban College in South Holland, Illinois.

MILITARY

Faithfully served in the US Navy for over 13 years (HONORABLE DISCHARGE) Attended Heavy Equipment Operator School in 2002 via Military